TrueVibe Privacy Policy
Please read these terms of service carefully before using our services
1. Agreement to Terms
Welcome to www.truevibe.co.in, owned and operated by TRUEVIBE WELLNESS, located in Hyderabad, India.
We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, share, and protect your personal data when you visit or use our Website, in compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA).
By accessing or using our Website, you signify your understanding of the terms outlined in this Privacy Policy. Please read it carefully.
These terms apply to all users, visitors, and others who access or use our services.
2. Definitions
- Personal Data: Any data about an individual who is identifiable by or in relation to such data, as defined under the DPDPA.
- Data Principal: The individual to whom the personal data relates (i.e., "you").
- Processing: Any operation performed on personal data such as collection, storage, use, sharing, etc.
- Consent: Freely given, specific, informed, and unambiguous indication of the Data Principal’s agreement to processing.
3. Information We Collect (Personal Data)
We collect the following types of Personal Data.
- Identity Data: First name, last name.
- Contact Data: Email address, phone number, delivery and billing addresses.
- Technical Data: IP address, browser type/version, device ID, etc.
- Usage Data: How you use our Website, products, and services.
- Marketing and Communications Data: Preferences for receiving marketing.
- Transaction Data: Payment details, order history.
- User-Generated Content: Comments, reviews, etc.
We do not knowingly collect Sensitive Personal Data unless explicitly required and consented to.
4. How We Collect Your Information
Direct Interactions: Through forms, emails, or calls.
Automated Technologies: Cookies, logs, and tracking tools.
Third Parties: Google Analytics, payment gateways, etc.
5. Purpose of Collecting and Using Your Personal Data
Your Personal Data is collected and processed for:
- Providing access to Website and services
- Processing registrations and orders
- Customer service and communication
- Marketing (with your consent)
- Website personalization and improvement
- Security, legal compliance, and analytics
6. Legal Basis for Processing (Consent)
Our primary legal basis is your Consent, given clearly before data is collected. In limited cases, we may rely on "Certain Legitimate Uses" under the DPDPA.
7. Data Sharing and Disclosure
We do not sell or rent your Personal Data. We may share it with:
- Service Providers: Bound by contracts to protect your data.
- Legal Requirements: For compliance with law and regulations.
- Protection of Rights: In case of fraud, abuse, or legal disputes.
- Business Transfers: During mergers or acquisitions.
- With Your Consent: As explicitly allowed by you.
8. Data Security
We use reasonable security measures to protect your data, in accordance with the DPDPA. However, no digital storage or transmission is fully secure.
9. Data Retention
We retain your data as long as necessary to fulfill the purpose it was collected for, and to comply with legal obligations. Data is securely deleted or anonymized after the retention period.
10. Cross-Border Data Transfer
We will only transfer your data to jurisdictions allowed under DPDPA and ensure it is protected by contractual or technical safeguards.
11. Cookies and Tracking Technologies
We use cookies and similar tools to personalize experience, track usage, and improve performance. You can manage cookie settings via your browser or cookie consent tool.
12. Your Rights as a Data Principal
- Access: Request confirmation, summary, or copy of your data.
- Correction/Erasure: Request updates or deletion of inaccurate data.
- Withdraw Consent: Opt-out of data processing at any time.
- Grievance Redressal: File complaints about data misuse.
- Nomination: Assign someone to manage your rights if incapacitated.
- To exercise these rights, contact the Grievance Officer listed below.
13. Children's Privacy
This Website is not intended for those under 18. If we become aware that we’ve collected data from a minor without proper consent, we will delete it immediately.
14. Grievance Redressal
Name: Koushik
Postal Address: Sy.No.65/B Part, Villa No.29, Srinivasa Lake View Villas, Bachupally, Hyderabad, Medchel Malkajgiri District, Telangana, India 500090
+91-9390756634
15. Changes to This Privacy Policy
We may revise this policy periodically. Updates will be posted on this page with a new "Last Updated" date. Continued use after changes means acceptance.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
16. Cancellation Policy
We always strive to offer the best quality of products and services for our community. All the Services/Products we offer are non-refundable due to various reasons.
However, if anyone is not satisfied with what they have received, we can provide a refund of the amount, if intimated through wellnesstruevibe@gmail.com or our customer care Whatsapp number +91-9390756634 within 3 days from the date of delivery. This refund will be processed within 5 to 7 working days from the time you notify us after deducting the standard service charges and fees
17. Governing Law
This Privacy Policy shall be governed by the laws of India, including the DPDPA 2023.
18. Contact Us
For general privacy questions, contact
Postal Address: Sy.No.65/B Part, Villa No.29, Srinivasa Lake View Villas, Bachupally, Hyderabad, Medchel Malkajgiri District, Telangana, India 500090
+91-9390756634
Questions About Terms?
If you have any questions about these Terms, please get in touch with us.
Contact Support